Seller Guarantees
Trusted & True Guarantee
When a seller offers a Trusted & True Guarantee they are guaranteeing that their forage is as described in their listing. If the buyer finds the forage is not as described, the seller agrees to reimburse the buyer one of the following 4 ways as designated in their listing.
- Replacement (w/o delivery) - Seller agrees to replace any bales that do not match description in the listing but buyer is responsible for picking up bales.
- Replacement (with delivery) - Seller agrees to replace any bales that do not match description in the listing and is willing to provide delivery.
- Partial Money Back Guarantee - Seller agrees to issue a partial reimbursement for any bales that do not match description in the listing.
- Full Money Back Guarantee - Seller agrees to issue full reimbursement for any bales that do not match description in the listing.
Tru-Weight Guarantee
When a seller offers a Tru-Weight Guarantee, they are guaranteeing the weights of the bales are within 10% of the Estimated Bale Weight (provided in their listing). With a Tru-Weight Guarantee, buyers have the option to have the bales weighed when they are picked up or delivered.
If bales are found to be more than 10 percent underweight, the seller agrees to reimburse the buyer the difference plus scale fees, and any additional commission or sales tax incurred as a result of the bales being underweight.
Example: If the Total Estimated Weight was 10,000lbs and the Total Actual Weight ends up being 8,500bs, this sale would have been 1,500lbs, or 15% underweight and the seller would need to reimburse the buyer as stated above.
