Does it cost anything to buy through TruBid?
When making a purchase through TruBid, buyers will be charged a small transaction fee & buyers premium.
What payment options are available?
TruBid currently accepts via VISA, MASTERCARD or DISCOVER. In your payment profile you can set up payment for multiple credit cards.
Will I be charged sales tax on my purchase?
Unless a buyer provides TruBid a sales tax exemption form, we are required by law to collect sales tax from the buyer and remit to the appropriate state any sales tax collected. An exception to this would be if a state has no sales tax. If you have additional questions about Sales Tax, check out our Sales Tax FAQs page.
Can I look at a purchase prior buying on TruBid?
The whole goal behind the TruBid listing process is to prompt sellers for all the critical information needed for buyers to make a decision on their purchase. If when you arrive to pickup your purchase, it does not match what was described in the listing, you can submit a ticket or contact us through our Customer Service Center requesting a refund.
What is the CAR Score rating system?
The Categorical Assessment Rating Score (CAR ScoreSM) represents the quality rating of dry hay or baleage and is based on assessment of five categories that influence the overall quality of a forage. The CAR Score is a proprietary scoring system developed by TruBid to make general quality comparisons between forages. For information on how a CAR Score is calculated visit our CAR Score page.
Where can I weigh my forage purchase?
If you made a purchase with a Tru-Weight Guarantee and want to get it weighed, you will need a loaded scale ticket and empty scale ticket if you want to be reimbursed for any weight discrepancy. Certified weigh stations can typically be found by doing a Google search for the following:
- CAT Scale locations (open 24hrs/day)
- Farm Elevators
- Ag Cooperatives
Is there a way to rate sellers?
We have not yet incorporated a built-in rating system on our platform but do internally track issues with sellers. If you have a bad experience with a seller we want to know. We ask that you submit an ticket or contact us through our Customer Service Center. These issues will be kept confidential if requested. In the event a seller develops a bad seller rating, there will be consequences and they may ultimately be blocked from selling through TruBid.
What if my purchase doesn't match what was advertised?
If you find the product that you purchased was not as advertised we recommend you first report the issue with the seller. If the seller does not respond or is not willing to work with you, you can submit a ticket or contact us through our Customer Support Center. While we are not able to provide any reimbursements for these types of issues, we will notify the seller of the issue you reported. All issues with sellers are tracked, so in the event a seller develops a bad seller rating, there will be consequences and they could ultimately be blocked from selling through TruBid in the future.
What if I'm not able to pick up my purchase within the designated time period?
If you are not able to pickup your purchase within the maximum time designated on the seller's posting, start by first contacting the seller. If the seller is not willing to work out another arrangement, you may be assessed a Non-Fulfillment fee to cover additional administrative expenses that will be incurred.