Does it cost anything to buy through TruBid?
Registration is FREE! When making a purchase through TruBid, buyers will be charged a small transaction & buyer's premium fee. If you make multiple purchases in one transaction, only one transaction fee will be applied.
How does the Tru-Weight Guarantee work?
When a seller offers a Tru-Weight Guarantee, they are guaranteeing the weights of the bales are within 10% of the Estimated Bale Weight (provided in their listing). With a Tru-Weight Guarantee, buyers have the option to have the bales weighed when they are picked up or delivered.
If bales are found to be more than 10 percent underweight, the seller agrees to reimburse the buyer the difference plus scale fees, and any additional commission or sales tax incurred as a result of the bales being underweight.
What payment options are available?
TruBid currently accepts via VISA, MASTERCARD or DISCOVER. In your Payment Profile you can set up payment for multiple credit cards.
Will I be charged sales tax on my purchase?
Unless a buyer provides TruBid a sales tax exemption form, we are required by law to collect sales tax from the buyer and remit to the appropriate state any sales tax collected. An exception to this would be if a state has no sales tax. If you have additional questions about Sales Tax, check out our Sales Tax FAQs page.
Can I look at a purchase prior buying on TruBid?
The whole goal behind the TruBid listing process is to prompt sellers for all the critical information needed for buyers to make a decision on their purchase. If when you arrive to pickup your purchase, it does not match what was described in the listing, you can submit a ticket or contact us through our Customer Service Center to describe the issue and be considered for a possible refund.
What is the CAR Score rating system?
The Categorical Assessment Rating Score (CAR ScoreSM) is a proprietary scoring system developed by TruBid to make general quality comparisons between similar forages. For information on how a CAR Score is calculated visit our CAR Score page.
What is stover?
Stover is a type of forage made up from the leaves and stalks of field crops, such as corn, sorghum or soybeans that are left in a field after harvesting the grain.
Where can I weigh my forage purchase?
If you made a purchase with a Tru-Weight Guarantee and want to get it weighed, you will need a loaded scale ticket and empty scale ticket in order to be reimbursed for any weight discrepancy. Certified weigh stations can typically be found at the following place:
- CAT Scale locations (open 24hrs/day)
- Farm Elevators
- Ag Cooperatives
Is there a way for buyers to rate sellers?
We have not yet incorporated a built-in rating system on our platform, however, we do track all issues with sellers internally. If you have a bad experience with a seller we want to know. We ask that you submit an ticket or contact us through our Customer Service Center. These issues will be kept confidential if requested. In the event a seller develops a bad seller rating, there will be consequences and they may ultimately be blocked from selling through TruBid.
What if my purchase doesn't match what was advertised?
If you find the product that you purchased was not as advertised we recommend you first report the issue with the seller. If the seller is not willing to work with you or does not respond, you can submit a ticket or contact us through our Customer Service Center. While we do not provide any reimbursements for these types of issues, we will notify and try to work with the seller to resolve the issue. All issues with sellers are tracked, so in the event a seller develops a bad seller rating, there will be consequences and they could ultimately be blocked from selling through TruBid in the future.
What if I'm not able to pick up my purchase within the designated time period?
If you are not able to pickup your purchase within the maximum time designated on the seller's listing, start by first contacting the seller. If the seller is not willing to work out another arrangement, you will need to submit a ticket, or contact us through our Customer Service Center to describe the situation. Upon verification of the issue, we will refund the total sale amount minus the buyer's premium fee or Non-Fulfillment fee, whichever is greater.