Tru-Weight Reimbursement

When a seller offers a Tru-Weight Guarantee, they are guaranteeing the weights of the bales are within 10% of the Estimated Bale Weight (provided in their listing).  With a Tru-Weight Guarantee, buyers have the option to have the bales weighed when they are picked up or delivered.

If bales are found to be more than 10 percent underweight, the seller agrees to reimburse the buyer the difference plus scale fees, and any additional commission or sales tax incurred as a result of the bales being underweight.

Example:  If the Total Estimated Weight was 10,000lbs and the Total Actual Weight ends up being 8,500bs, this sale would have been 1,500lbs, or 15% underweight and the seller would need to reimburse the buyer as stated above.

Reimbursement Terms & Procedure

  1. Weigh Bales - Bales will need to be weighed at a certified scale unless another arrangement is agreed upon by the seller.  Both empty and loaded scale tickets will be to be submitted.  These scale tickets must be time-stamped within 4 hours of each other.  The difference between the empty and loaded weights on the tickets will be the Total Actual Weight.
  2. Determine Weight Difference - Eligibility for reimbursement can be determined by filling out the Weight Difference Calculations fields on the Tru-Weight Reimbursement Form. These fields include your empty and loaded weights from your scale tickets along with the Bale Quantity and Estimated Bale Weight from your invoice.  When those fields are filled out, the Percentage Weight Difference is calculated and displayed.  If the Percent Weight Difference is more than 10 percent underweight (indicated by a negative number) you are eligible for a Tru-Weight Reimbursement.
  3. Submit Tru-Weight Reimbursement Form - If you are eligible for a Tru-Weight Reimbursement from the seller, complete the rest of the Tru-Weight Reimbursement Form and upload your scale tickets/receipts.  In order to receive a reimbursement, scale tickets must be provided and forms must be submitted within 3 days of your forage being picked up or delivered.
  4. Form Review - Upon receiving your Tru-Weight Reimbursement Form, TruBid will review it and forward your reimbursement request on to the seller.
  5. Seller Reimbursement - Sellers are expected to mail out a Tru-Weight Reimbursement check to the buyer within 10 days of receiving the buyer's reimbursement request.  If the buyer does not receive reimbursement from the seller within 14 days of submitting their reimbursement request, buyer can submit a ticket to our Customer Support team who will follow up with the seller.  As stated in our Terms & Conditions, TruBid is not financially responsible for unfulfilled reimbursement requests.  However, if a seller is late in issuing a reimbursement to the buyer, it may negatively impact their seller rating, and if they are unresponsive, they risk being blocked from selling on TruBid in the future. 

The following username and password will be required to access the Tru-Weight Reimbursement form:

Username: TBHX
Password:  myhay

Tru-Weight Reimbursement Form

Frequently Asked Questions

What if I don't receive a reimbursement check from the seller?
See explanation in #5 above.

How do I find a certified weigh station?
Certified weigh stations can usually be found by doing a Google search for the following:

Where do I find my invoice?
Invoices can be found on the My TruBid page under My Invoices.  You will need to view your invoice in order to fill out the Tru-Weight Reimbursement Form. 

How much does it cost to weigh-in at a weigh station?
Prices will vary.  The cost to weigh in at a CAT Scale runs around $12 for the first weigh-in and $2.50 for the second.

Will a seller's rating be affected if bales are found to be underweight?

There are many factors that can affect bale weight, therefore, even with the best intentions, one may find themselves to be more than 10% off.  If however, there are repeated Tru-Weight Reimbursement requests, a seller's rating may be affected.  More importantly is how the seller responds to their guarantee when bales are found to be underweight.